Refund policy

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To initiate a return, please contact us at info@clochard92.com to inform us of your request. Items sent back to us without first requesting a return will not be accepted.

Returned items should be sent to:

Clochard 9.2 Store
Via dei Serragli 31r
50124 Firenze, Italy

Please note that return shipping costs are not covered by us and remain the responsibility of the customer. 

Once we receive the returned item, it will be inspected to ensure it is in the same condition in which it was originally delivered. If the item meets these conditions, we will proceed with the refund. Full refund, excluding shipping costs.

For orders with free shipping over €250, in the event of a return, the full order amount will be refunded minus the shipping costs incurred. 

Italy -  €10, EU - €20, United Kingdom, Switzerland, Norway - €30, United States, Canada, Japan - $50. 

For any further information regarding returns, please contact us at info@clochard92.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Some items may already have imperfections - it's common thing with vintage clothing. Please be sure to contact us before purchase, to avoid returns and complains.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.